Last revised in October 2024

We at Tata Consumer Products- High Range Hospital (referred to as “We”, “Us”, “Hospital”) respect your Privacy and are committed to protecting it through our compliance with our Privacy Policy.
This Privacy Notice governs the manner in which www.highrangehospital.com (“Tata Consumer Products Ltd. – High Range Hospital”, “we,” “us,” or “our”) collects, uses, shares, maintains and discloses Personal Data collected from users (each, a "User", “you”) of the website ("www.highrangehospital.com").
We encourage you to read our Privacy Notice on a regular basis and whenever you intend to provide Personal Data to us. We may amend this Privacy Notice from time to time to reflect changes in our data handling practices.
Website collects, processes, uses, storages, discloses, transfers, or otherwise makes available (“Processing”, “Process” or “Processed”) your Personal Data as legally permitted under Digital Personal Data Protection Act, 2023 and other in-scope Data Protection Regulations.
The privacy practices set forth in this Privacy Notice are for this website only. If you are re-directed to other websites or provide personal data to any of those websites, please review the privacy notices posted at those websites.

Data We Collect About You and How We Collect It

  1. Personal Data that you give to us: We receive and store any data you provide in relation to our Services. You can choose not to provide certain data, but then you might not be able to take advantage of many of our Services. Examples of what data you give us to book an appointment with us includes your first and last name, contact details such as your Email Address and Phone Number. In pursuance to the medical services that we provide we may also collect your Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history) demographic data such as your gender, Insurance data (such as your insurance carrier and insurance plan); and Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details).

  2. Personal Data That Is Collected Automatically: We automatically collect and store certain types of data about your use of our Services, including data about your interaction with our website and services availed through our website. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of us on other websites. Examples of what Personal Data we collect includes the internet protocol (IP) address used to connect your computer to the internet, content use history, browser and device information, browsers you used to access our Site and services, webpages viewed, time spent on webpages, links clicks, site-navigation patterns, referring website addresses and other diagnostic data from your use and interaction with our Site. Please refer to out Cookie Policy on details around how we collect and process your personal data.

How we use your data

We may use the data that we collect or that you provide to us, including any Personal Data:

  1. Which has been designated as “sensitive personal data or information such as your medical or health data”, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis.

  2. We may periodically ask users to complete surveys asking about their experiences with features of the Websites. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Us to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.

  3. For technical support; to maintain security and operability of our website (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this privacy policy notice, our Terms of Use, and other policies.

  4. For customer service purposes, such as to respond to your queries and requests.

  5. To build our contact database once you have registered your queries or request.

  6. Upon your opt-in, for research and analytics, such as identification of trends and measuring the amount of traffic to our Website; to improve our Website, and customer experience; to understand what parts of our Website are most popular or to improve upon our Website; to understand our customer demographics; and for other research and analytical purposes.

  7. For legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.

  8. For protection of us and others: where we believe it is necessary to protect us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.

Legal Basis of Processing Personal Data

With your use of this website, we may process your Personal Data based on the following legal grounds:

  1. Your Consent – When you use the websites to book an appointment, or when you register a query or request with us, manage your cookie preference or in every other case where you provide us with your clear and specific consent; or

  2. Our legitimate use
    • For a specified purpose you voluntarily provide your personal data to us for which you have not indicated to us that you do not consent to the use of Personal Data; or
    • When we use your Personal Data to comply with laws; or • When we improve our services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others; or
    • When we comply to any judgement, order or decree relating to claims of a contractual or civil nature under any law for the time being in force India.

Disclosure of Your Data

We may disclose Personal Data that we collect, or you provide to us as described in this privacy policy notice:

  1. With our affiliates, agents, third party service providers, partner medical institutions, banks and financial institutions or any other persons, for the purposes specified under this Notice or as maybe required by applicable law.
  2. To contractors, service providers, and other third parties for Website management.
  3. To third party service providers as individually identified in this policy.
  4. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of TCP's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal data we hold is among the assets transferred.
  5. As necessary to fulfill the purpose for which you provide it.
  6. Otherwise with your consent or in a manner disclosed by us when you provide the information.

We may also disclose your Personal Data:

  1. To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.
  2. To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection; and
  3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TCP, our customers, or others.
  4. Tata Consumer Products Ltd- High Range Hospital employs appropriate safeguard for cross-border transfers of Personal Data, as required by applicable local law(s).

 

Minors Data

We recognize the special need to protect the privacy of personal and health information concerning minors. We do not wilfully or knowingly collect, use, or disclose personal data from minor individuals under the age of 18 without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian). When we process personal data about minors in the course of providing medical treatment or services, we will take appropriate measures to protect the privacy and rights of minors. We encourage parents or legal guardians to contact us if they have any concerns about their minor child’s or ward’s use of our services or if they think that the child or ward has provided us with personal data without their consent. In the event we discover we have collected information from a minor without consent from a person with parental responsibility, or if we learn that a minor has provided us with personal data, we will delete such information on request in accordance with our standard procedures and in compliance with applicable laws and regulations.

Data Retention

We will retain your Personal Data (collected through online and offline methods) for as long as it is necessary for the purposes described in this Notice. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

Data Principal Rights

In this Section, we have summarized the rights that you may have under the Digital Personal Data Protection Act 2023 (“the Act”). Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

  1. Right to Access Information- You may ask us to provide suitable privacy notices containing relevant information about the collection and usage of your data. You may also ask us to provide you with a copy of your Personal Data held by us, free of charge, in an electronic format.
  2. Right to Correction and Erasure- You may ask us to correct, update and/or otherwise amend your inaccurate or incomplete Personal Data held by us. You may also ask us to delete all your Personal Data we hold.
  3. Right of Grievance Redressal – You may have grievances regarding the Website, the contents thereof or the Services. You may reach out to Tata Consumer Products customer support at GDPO@tataconsumer.com. Our representative shall address any complaint or grievance that is raised by you within a period of 30 days from the date of raising of such complaint or grievance.
  4. Right to Nominate – You have the right to nominate any other individual who in the event of death or incapacity can exercise the Rights on your behalf.


You may exercise any of your rights in relation to your Personal Data by raising a Email request to us at GDPO@tataconsumer.com .Please note that we may contact you and ask you to confirm your identity to ensure that we do not disclose your Personal Data to any unauthorized person, and that we may ask you to specify your request before we perform any actions. Once we have confirmed your identity and understood exactly what you would like us to do, we will handle your request in accordance with applicable law.
If at any instance, access cannot be provided within a reasonable time frame, TCP shall provide you with a date when the information will be provided. If for some reason access is denied, shall provide an explanation as to why access has been denied.

 

Duties of Data Principals

In this section we have summarized the duties assigned to you under the Digital Personal Data Protection Act, 2023 (“the Act”).
• To comply to the provisions of applicable laws while exercising rights under the Act.
• To not to impersonate any other person while providing his or her Personal Data.
To ensure not to register false or frivolous grievances or complaints with the Data Protection Board of India (“the Board”).

Cross Border Data Transfer

Whenever we transfer personal data to countries outside India, we ensure that the data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on Data Protection. We adhere to Government of India’s decisions on restriction of transfer of Personal Data to blacklisted countries or use contracts with standard safeguards and similar measures under applicable Data Protection laws for such transfers as may be notified by the Central Government.

Data Security

We adopt appropriate data collection, processing and storage practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data, username, password, transaction data and data stored on our Site.
We use commercially reasonable and industry standard security technologies and safeguards to protect the Personal Data that we collect and use. We also expect our service providers to protect such Personal Data in the same manner.

Third Party References and Links

During Your interactions with Us, it may happen that We provide/include reference to third parties, and/or links and hyperlinks of third-party websites. It may also happen that you include links and hyperlinks of third-party websites. The reference of such third parties or listing of such third-party external sites (by You or by Us) does not imply endorsement of such party or site by Us. Such third parties and third-party sites are governed by their own terms and conditions. We do not make any representations regarding the availability and performance of any of the third parties or third-party sites. We are not responsible for the content, terms of use, privacy policies and practices of such third-party websites.

Changes to this Privacy Notice

We reserve the right to change this notice from time to time. The date the Privacy Notice was last revised is identified at the top. Any changes shall be effective immediately upon the posting of the revised Privacy Notice. We encourage you to periodically review this page for latest information on our privacy practices.

Complaints Or Inquiry

If you have any questions or complaints about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: GDPO@tataconsumer.com. You also have the right to complain to a Data Protection Board (“The Board”) about our collection and use of Your Personal Data.